Support & Dispatch Desk
Consult our technical FAQ below or transmit an inquiry to our Quebec City archival desk. Every submission receives a unique tracking reference (`NCS-YYYYMMDD-XXXX`).
Frequently Asked Questions
Do Play Credits have any real-world monetary value?
No. The 100,000 Play Credits allocated upon registration are strictly fictional tally units used to demonstrate simulation mechanics. They cannot be bought, sold, transferred, or redeemed for money or goods.
How do Personal Assay Stamps (`ncs:claims`) work?
Clicking the star-shaped stamp button on any specimen card or map deed saves that title to your browser’s local storage (`ncs:claims`). You can filter your stamped collection anytime via the “My Stamps” button in the header.
How do I change the lighting scene or reminder timer?
Visit your Curator Profile to switch instantly between Alabaster Assay Hall, Smelter Vellum, and Cinnabar Sub-Vault, and to set session check-in reminders to 15, 30, 45, or 60 minutes.
Can an Account Break be lifted before it expires?
No. Once you confirm a 24-hour, 7-day, 30-day, or 6-month Account Break on the Player Care page, sign-in remains strictly locked on the server until the full duration has elapsed.
Why is the minimum age set to 19+?
In accordance with Canadian standards for adult recreational simulation platforms, access to Nickel City Spins is strictly restricted to individuals aged 19 years and older.
Nickel City Assay & Geodetic Archive Inc.
- Corporate Registry
- NEQ 1179482634 (Québec Enterprise Register)
- Physical Address
- 580 Grande Allée Est, Quebec City, QC G1R 2K2, Canada
- Telephone & Electronic Mail
- +1 902 555 0156 · curator@nickelcityspins.com
Submit a Support Dispatch
Complete the form below and our Quebec City stewardship team will log your inquiry immediately.